Orders from Trendyol, Hepsiburada, Boyner and Ticimax come together in one list in Portal, with shipment tracking (MNG, Yurtiçi) and 3PL in the same flow. For an e-commerce platform not on the list, we assess the provider-independent integration layer with you.
Customers coming in through different doors meet at one till: whether an order comes from Trendyol or Ticimax, your team works from the same list.
Related page: See the solution page
Return and cancellation requests open together with the order record; store, warehouse and customer service see the same record, and status is followed with shipment tracking.
How we do it: E-commerce returns and cancellationsLeads from Meta (Facebook and Instagram) ad forms land in the same list as your web forms; with KVKK consent and SMS verification where needed, they are assigned to an owner and turned into quotes and opportunities.
How we do it: Leads from social mediaFrom hemming and sleeve alterations to product repairs, the request is recorded in store with customer and product details. Head office and the store follow the same record’s status, and the customer is kept informed by SMS.
How we do it: Alterations and after-sales serviceWe’ll walk through this flow using your own stores, roles and systems.
About cookies. This site uses only what it needs to work. With your consent we also collect visit statistics with Google Analytics to improve the site; we do not use advertising cookies. Details: Cookie Policy (in Turkish).
