Yetkinsoft
TRPortal loginRequest a demo
Sales, e-commerce and customers

Alterations and after-sales service

From hemming and sleeve alterations to product repairs, the request is recorded in store with customer and product details. Head office and the store follow the same record’s status, and the customer is kept informed by SMS.

Request a demoAll topics

Like the numbered ticket at a tailor’s: the customer leaves the item and always knows where it is from the ticket. Yetkin makes that ticket digital and traceable.

How it works

Step by step

  1. A record is openedThe store opens the hemming, sleeve or product repair request with customer and invoice details; the customer can also open it from the in-store QR code on their own phone, with photos.
  2. Head office decidesThe repairs team looks at the photos and picks an outcome; every outcome goes into the history.
  3. Head office and store followHead office and the store see the same record and the days left.
  4. The customer is informed and approvesThe customer follows the status from a text link and approves with a code where needed.
What you gain

For your teams

  • Fewer “is my item ready?” phone calls
  • After-sales service runs to the same standard in every store
  • From apparel to footwear, product groups are followed under their own categories

Related page: See the solution page

Other topics

Keep exploring

Sales, e-commerce and customers

Marketplaces and e-commerce platforms

Orders from Trendyol, Hepsiburada, Boyner and Ticimax come together in one list in Portal, with shipment tracking (MNG, Yurtiçi) and 3PL in the same flow. For an e-commerce platform not on the list, we assess the provider-independent integration layer with you.

How we do it: Marketplaces and e-commerce platforms
Sales, e-commerce and customers

E-commerce returns and cancellations

Return and cancellation requests open together with the order record; store, warehouse and customer service see the same record, and status is followed with shipment tracking.

How we do it: E-commerce returns and cancellations
Sales, e-commerce and customers

Leads from social media

Leads from Meta (Facebook and Instagram) ad forms land in the same list as your web forms; with KVKK consent and SMS verification where needed, they are assigned to an owner and turned into quotes and opportunities.

How we do it: Leads from social media

All topics

Let’s look at this through your own business.

We’ll walk through this flow using your own stores, roles and systems.

Request a demoContact us